Shipping policy

Shipping and Chargeback Policy

1. Processing Time

a. All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

a. Shipping charges for your order will be calculated and displayed at checkout. We highly recommend that you provide your phone number so that way your local delivery can reach you.

i. Standard Shipping: 7-14 business days*

ii. Standard International: 7-14 business days

1. Orders destined outside of the USA can take 7-20 business days due to customs clearance and your response to your local carrier.

*Delivery estimates are subject to change during peak seasons.

3. Shipment Confirmation & Order Tracking

a. You will receive a shipment confirmation email once your order has shipped, which will include a tracking number. The tracking number will become active within 24-48 hours or when your local delivery receives your package. Some tracking numbers will not be active until your package is with your local carrier. Do not hesitate to contact us for an update.

4. International Shipping

a. We currently offer standard international shipping which usually takes 8 business days but can take up to 30 or more days if you are not available to receive your package from customs or your local delivery provider. Please allow extra time for your package to clear customs. Make sure you are reachable for import clearance instructions.

5. Lost or Stolen Packages

a. We are not responsible for lost, stolen or abandoned packages. If your tracking information shows that your package was delivered or attempted but you cannot find it, please contact us and your local carrier for assistance.

6. Changes or Cancellations to Your Order

a. Once an order is placed, we cannot modify the shipping address after a certain time. If you notice an error, please contact our customer service team immediately by email AND send us a message at +1(213)222-6101.

Customer Service
For any questions regarding shipping, please contact our customer service team at support@taoscorecollection.freshdesk.com.

High-Risk Orders Protocol

At Tao's Core Collection, we take the security of our customers seriously. To protect both our customers and our business, we have established a protocol for processing high-risk orders. Please review the following guidelines:

1. Definition of High-Risk Orders

a. Orders may be classified as high risk based on various factors, including but not limited to:

i. Large order amount

ii. Shipping to a different country

iii. Incomplete or inconsistent customer information

2. Verification Process

a. For high-risk orders, we require additional verification to ensure the security of your transaction. This may include:

i. Valid government-issued ID

ii. Confirmation of shipping address

3. Customer Response Requirement

a. Once an order is identified as high risk:

i. You will receive a notification vie email requesting the necessary information.

ii. You must respond within 5 business days to proceed with your order.

4. Order Hold Policy

a. If we do not receive the required information within the specified timeframe, your order will be placed on hold until we hear from you. During this hold, your payment will be processed, but the package will not be shipped.

5. Cancellation and Refund

a. If we do not receive a response by the deadline, your order will be canceled.
A full refund will be processed promptly, and you will be notified via email regarding the cancellation and refund.

6. Communication

a. We will communicate with you through the email address or phone number provided during your order. Please ensure that you check your inbox (and spam folder) regularly.

7. Customer Responsibility

a. It is your responsibility to provide accurate and timely information to avoid delays in processing your order.

Order Disputes & Chargeback Fraud

1. Chargebacks on In-Transit Shipments

a. If a chargeback is initiated while a package is in transit, we will provide the shipping confirmation, tracking details, and communication history as evidence to the payment provider.

b. Any attempt to dispute a charge while the order is actively being delivered will be considered fraudulent and may result in being banned from future purchases.

2. Failure to Respond to Import Clearance Requests

a. Customers are responsible for ensuring their order clears customs in their country. If the shipping carrier (e.g., UPS, DHL, FedEx) requires additional information for delivery (such as import duties, taxes, or verification), the customer must respond within the given timeframe.

b. If a customer fails to respond and the package is abandoned or returned due to non-compliance, they the customer forfeit any refund, and a chargeback will be disputed with proof of attempted delivery.

3. Fraudulent Chargebacks & Legal Action

a. We actively track chargeback fraud and will submit all relevant documentation, including shipment tracking, proof of delivery attempts, and customer communications.

b. Repeated fraud attempts will be reported to the appropriate authorities, and customers engaging in fraud will be blacklisted from our store.

Transfer of Risk (FOB Shipping Point)

Once an order is shipped and tracking information is provided, the risk of loss, damage, or destruction transfers to the customer. We are not responsible for packages that are lost, damaged, destroyed, or deemed undeliverable by the carrier after shipment including issues related to customers clearance, failed delivery attempts, or carrier disposal.

Contact Us
If you have any questions or concerns regarding our protocols, please contact our customer service team. support@taoscorecollection.freshdesk.com or +1(213)222-6101.

Thank you for your understanding and cooperation.